How to collect logs for SL500?

SL500 Log Collection:
Library event logs
1. When collecting library logs, a Log SnapShot is always preferred. If you are running recent firmware and current SL
Console version, the log snapshot can be gathered very easily.

If your library and SLC combination satisfy the requirements above, follow these steps in SL Console to obtain a log snapshot:
Go to Tools → Diagnostics → Library folder.
Go to TransferFile tab, select All Devices (should be selected by default).
Click 'Generate Log Snapshot On Library', confirm with 'OK'.
Once the log snapshot is generated, you have 15 minutes to save it by clicking 'Transfer Log Snapshot To Your Computer'.
The log snap shot is encrypted and must be sent to Oracle support for analysis.
2. If you are unable to gather the log snapshot, please gather the log using SL Console:

• Tools → Reports → Log → Event Log: Error, Warn, Info
  Once the log has been generated, click "Save" if you are running a local copy of SL Console. If you are running SLC remotely, you may prefer to copy and paste the contents of the window. This also applies to outputs requested in next steps.
   
  Overview of library components
  3. Please collect the following outputs for an overview of library components:
  - Tools → Reports → Status Summary → Library Information (not Library Details, please)
  - Tools → Reports → Status Detail → Robot Details
  - Tools → Reports → Status Detail → Drive Details
  It is good practice to collect both Robot and Drive details, even if your issue does not seem to concern either or both of these, as some issues may not be immediately obvious.
   
  4. If supplying logs for diagnosing media or read/write errors you noticed on the drive, please include the following outputs:
  - Tools → Reports → Statistics → Drive Media Events
  - Tools → Reports → Statistics → Drive Events
  - Tools → Reports → Statistics → Media Events
  Other outputs that can be obtained in Tools → Reports are not usually needed unless your issue is specific to the pertinent part, therefore there is no need to spend additional time collecting these outputs.
  Sl500: Collecting One Button Log Snapshot from Library
   
  1. On SLC Select Tools > Diagnostics
  2. Click the Library folder on the navigation tree.
  The Library menu option screen appears.
  Expand the window to show all tabs in th e field to the right under the Library menu.
  3. Click the TransferFile tab.
  The TransferFile page app ears.
  4. Choose the Transfer Type Log Snapshot radial button
  5. At the drop down list under Transfer a Log Snapshot File to Your Computer, select either All Devices or Selected Device.
  6. Once the device is chosen, click the 2nd bar below device that says; Generate Log Snapshot on Library. A window will popup stating this will take approx 35 minutes. Click YES continue. Once the Snapshot has generated a 2nd popup will appear telling you the snapshot is complete.
  7. After the log snapshot completes save the snapshot within 15 minutes after generating the snapshot.

8. Browse to the directory where you want to save the file and enter the file name in the File Name field.
9. If the directory you want does not exist, you can create it by clicking Save.
The Directory Create list appears. Click OK to dismiss the list.
10. Click Save.
The data is saved with the specified file name, and the Transferred Successful list appears.