How to downgrade or upgrade VMware License?
Upgrade or Downgrade the license keys
- Navigate to the My Entitlements tab in the Broadcom Support Portal.
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<br> - Select the product that you are attempting to upgrade / downgrade the version for and select the Entitlement Details button.
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<br> - Click on the Licenses icon
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<br> - Click on the ellipses (three dots) on the right hand of the menu and select either the Upgrade License or Downgrade License option.
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<br> - Once selected, choose the product that you want to upgrade / downgrade to from the drop-down list and the Quantity of the keys you want to upgrade / downgrade.
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<br> - You can only upgrade / downgrade the number of licenses that are shown by the Remaining field.
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<br> - Select Continue to complete the upgrade / downgrade.
Note: When downgrading vSphere licenses, you can only downgrade one version level at a time.
- Check your current license version in the entitlement portal.
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<br> - You can only downgrade to the immediately preceding version.
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Example:- A license for vSphere 8.0U2b, can only be immediately downgraded to 8.0.0a.
- After each downgrade, verify the new license version before attempting another downgrade.
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<br> - Always complete the entire downgrade process, including accepting any terms and conditions, before starting a new downgrade.
| Key Product/Licensing Changes |
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| VMware Cloud Foundation & VMware vSphere Foundation 5.x |
| License Key |
| Environment Managed using vSphere Web Client |
| Licenses Managed in Broadcom’s Support Portal |
Notes
- There is no license key upgrade path for version 9 in the Support portal. As the version 9 is licensed through license file. The Product Admin's can access it under VCF BSC. Refer Overview of VMware Cloud Foundation Business Services Console
If you experience issues when upgrading or downgrading the license keys, follow the below troubleshooting steps
- If you are associated with multiple Site IDs, ensure that you are working within the correct Site ID. You can switch between Site ID's in the dropdown at the top of the License Keys page
- Ensure that the key is associated with an active support contract.
- Ensure that you have Upgrade & Downgrade License Keys permissions.
- Ensure that the total number you are upgrading/downgrading is equal to or less than the number of total licenses available.